1. Introduction
1.1 Star111 Casino reserves the right to modify the terms and conditions at any time without prior notice. These come into effect upon their publication on this page and have no retroactive effect with respect to bonuses and promotions. It is the responsibility of the user to read these terms and conditions and to refer to them regularly. Any deposit or play on Star111 Casino implies that any user of the platform accepts these terms.
2. Account
2.1 Opening an account is necessary in order to be able to play for real money on Star111 Casino.
2.2 The minimum age required to create an account is 18 years.
2.3 Players residing in countries that are not available on the registration form cannot create an account or play on Star111 Casino.
2.4 The Company allows only one (1) account per player, household, IP address, email address, phone number, payment method (debit or credit cards). If our security system detects that information is identical across multiple accounts, this is considered "multi-accounting", which is strictly prohibited and, in such cases, all accounts may be immediately closed by the fraud department.
2.5 If several players wish to play at our casino from a common network (dormitories, shared housing, etc.), or from the same household, we strongly suggest they contact our support team before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be asked to complete a registration form and provide the following personal information: a "username", a "password", "Last name", "First name", "email", "phone number", "residential address", "gender", "date of birth" and the "currency". The name registered on the player's account must correspond to the player's legal name and identity.
2.7 It is the player's responsibility to ensure they are the only person able to access their account by keeping their login details secure. We recommend our users log out of their account at the end of each gaming session.
2.8 The player is advised to create a strong password containing upper and lower case letters, alphabetic characters, special characters and numbers. The minimum suggested length is eight characters including one uppercase letter, one number and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars it deems inappropriate, including those of a political, racist, pornographic, insulting or violent nature, or those that glorify terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts:
2.9.1.1 An account on which no activity has been recorded for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply account administration fees of 5 INR per month on any credited inactive account. In this case, such fees will be deducted from the active cash balance until the account is active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players have the possibility to recover remaining funds on their inactive accounts by logging into their personal area and submitting a withdrawal request.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc.
3.2 Any withdrawal request requires prior account verification. The required documents are as follows :
- A valid form of identification (passport, driver’s license, or national identity card).
- A proof of address dated within the last 3 months in PDF format showing the customer's full name and address. Accepted proofs of address include bank statements, pay slips, water, gas, or electricity bills, as well as fixed-line/internet telephone bills.
- Any official document issued by the user's bank showing the IBAN and BIC/SWIFT codes.
If the user is unable to provide any of these supporting documents, they must inform customer support.
3.3 All Star111 Casino accounts may be subject to a general or specific verification regarding the player's age, identity, payment methods, and compliance with our Terms of Use. If the player does not meet the required deadlines to verify their account, Star111 Casino reserves the right to temporarily suspend access to games.
3.4 If you wish to verify your account before making any withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), ensure you upload all requested documents within the allotted timeframe by following the instructions. Each link allows the upload of a single document.
3.6 The information on the submitted documents must match the information provided by the player when creating their Star111 Casino account. The player agrees to inform customer support of any change in circumstances, in order to keep their account up to date and verified by providing supporting documents.
3.7 The player should ensure they submit a complete file containing authentic, legible, and high-quality documents so that processing times can be met.
3.8 The processing time for account verification is 1 (one) business day once all required supporting documents have been received. However, the timeframe may be affected by extraordinary and unusual circumstances.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorizes Star111 Casino to use Electronic Service Providers (ESPs) and/or third-party payment providers to process the various financial transactions, and therefore agrees to be bound directly by the terms of use of those partners.
4.3 By choosing a deposit method, the player accepts the terms and any fees that may be applied by a third party, such as their bank (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must correspond to the full name of the Star111 Casino account holder.
4.5 The list of available payment methods may vary according to the company's decision and/or the player's geographical area.
4.6 By choosing to play for real money on games of chance, the user accepts the potential risk of loss.
4.7 Bets and deposits made on the site may be refunded under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash, or bank transfer are not permitted on the site.
5. Withdrawals
5.1 To make a withdrawal, the user's account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless otherwise explicitly stated in the terms and conditions of a specific promotion.
5.3 A deposit must be wagered at least 1 (one) time before any part or all of the balance can be withdrawn, in compliance with the standards imposed on us as part of anti-money laundering measures.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method does not allow the proper completion of a payment, we reserve the right to choose the method of withdrawal payout.
5.5 In particular cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a method of our choice even if it is not the initially requested one. Withdrawal requests to non-refundable credit cards will be issued to an electronic wallet of choice or by bank transfer. In that case, all processing fees are the responsibility of the player.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7-day period, until full settlement and unless otherwise stated in the Promotional Terms and Conditions, or excepted at our discretion, for example in the case of players with privileged status.
5.7 Withdrawal requests may be canceled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (for example in the case of winnings from a free sign-up bonus), any balance exceeding the maximum allowed amount will be voided and removed from the account.
5.9 Any withdrawal request will cancel active bonuses, including unused free spins (see Bonus Terms and Conditions).
5.10 In the event that one or more deposits are canceled or refused by the payment provider, we reserve the right to refuse or withhold any associated bonus amounts or winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, reviewed, and confirmed and where no further verification is necessary.
5.12 Any withdrawal request will be subject to verification by our fraud department, which reserves the right to cancel all or part of the funds in the event of non-compliance with these Terms and Conditions. The player will be informed by email. (see 14. Account closure and retention of funds).
5.13 It is the player's responsibility to inquire about taxes and duties applicable to their winnings in their jurisdiction.
6. Bonus and Promotions
6.1 To view the terms and conditions for bonuses please go here.
7. Customer Support
7.1 Customer support is available daily via live chat (from 09:00 to 22:00) or by email.
7.2 The user agrees to use appropriate and respectful language in interactions with the Star111 Casino team. Any abuse or behavior deemed inappropriate may lead to suspensions or permanent account closure.
8. Anti-Money Laundering and Counter-Terrorism Financing
8.1 We are subject to laws against money laundering and terrorist financing and must, in this regard, carry out due diligence on all accounts.
The information provided to us, for account verification or other situations set out in our terms and conditions, will be processed in accordance with our privacy policy and may not be used for other purposes.
8.2 The player acknowledges and agrees that we will use the information provided for our due diligence obligations, to conduct public searches and perform checks to verify the accuracy of the data submitted.
8.3 While we carry out our due diligence measures, the player may be permitted to continue using his account. However, he will not be allowed to make withdrawals from that account until our verification procedures are completed.
8.4 Where we are unable to fulfil our due diligence obligations because we have not received the information required from the player or we cannot verify his identity, no activity may be undertaken from the account and the account will be blocked and/or closed. In such a case, we will return any deposited funds present in the account at the time of blocking and/or closure, unless it is necessary for us to delay or withhold payment of any or all of the player's funds to comply with our legal obligations.
8.5 The user agrees to cooperate and provide any additional information and/or supporting documents necessary to fulfil our obligations. Any communication for the provision of information/documentation should not be considered as a final communication in this regard.
8.6 If we learn or suspect that the information provided by the player is materially false, we will cancel the registration and take such other actions as we may be required to under law. We will not pay any winnings in such circumstances.
9. Responsible Gaming
9.1 The player may choose, at his discretion, a deposit limit by setting the amount and the desired period. Once registered and when the said limit is reached, the player will not be able to deposit until the limit is reset. It should be noted that deposits already made during the period will be taken into account in the calculation of the limit.
9.2 The player may, at his discretion, choose to restrict his access to his gaming area for a defined period using the "Account Freeze" option from his cashier. Following this restriction, the active funds will then be frozen and no operations may be carried out on his account. The player will be able to access his funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player Account Limit section.
9.4 Any request for account freeze and/or exclusion will only be valid for the brand on which the player made the request (www.star111withdrawal.shop) and does not include other sites that we operate.
9.5 Our staff have no control over cashier options, which means they can only be changed or removed by the player. Any increase or removal of limit will become effective within exactly 24 hours.
10. Data Protection
10.1 We hereby warrant that we adopt adequate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our website.
10.2 The player acknowledges that his personal data will be processed by the licensee or by any other person, company or business associated in any way or otherwise engaged by the licensee to provide services as set out in these terms. We will process players' personal data in accordance with this website's privacy policy.
Registration of personal data
Star111 Casino guarantees that our players' personal data is always lawfully obtained and processed fairly, in accordance with the rights of the data subject and our regulatory obligations or recommendations. This allows us to ensure safe and user-friendly browsing conditions for our players. This information may be disclosed to law enforcement authorities or to our data processing service providers for review when it is in accordance with our legally binding duties or obligations. Star111 Casino is committed to protecting your privacy and personal information.
Retention of personal data
Personal information we collect is kept securely in accordance with legal requirements for data security and retention. Under the applicable laws and regulations, Star111 Casino is required to maintain a secure online list of all registered players. In addition, Star111 Casino is required to retain all personal data submitted at registration and all data transmitted during the operation period of a player's account for at least five years from the player's last transaction or account closure. Star111 Casino will retain this information for the period required by gambling laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The Star111 Casino site requires the storage of small pieces of data sent by the web server to the browser, commonly called "Cookies". The use of a cookie is in no way linked to the player's personal information, but is intended to offer an ever more optimized and personalized gaming experience. Please note that the website www.star111withdrawal.shop cannot be used correctly if cookies are disabled.
Communication
Star111 Casino may communicate to its registered members informational and/or promotional content via newsletters and/or SMS. The user can, at any time, unsubscribe from newsletters by clicking the "Unsubscribe" button at the bottom of the email or by replying the word "STOP" to the SMS received.
11. Complaints
11.1 The player can contact our customer service at [email protected] and according to the instructions on the website to make any complaint and/or report any malfunction concerning our services (registration form, transactions, bets, winnings…).
11.2 In case of a stake not registered in time by the servers, the casino cannot be held responsible, nor liable for the result of the round. Likewise, any amount staked cannot be subject to a refund request.
11.3 Complaints are handled by the support team and forwarded to management if necessary. All complaints considered reasonable will be dealt with within 24 hours.
11.4 The Company cannot be held liable for any involuntary interruption of the Site due to unforeseen circumstances or reasons beyond its control, including, but not limited to: natural disasters, such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fiber optic cuts, strikes, or shortages of means of transport, infrastructure, fuel, energy, labour or materials; failure of infrastructures providing telecommunications and information services; hacking
(hacking).12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be subject to the exclusive jurisdiction of India.
12.3 The regulation of games and the platform services are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable law in your country of residence and if you are permitted by the applicable law in your country of residence to gamble, you may open an account with us. We disclaim any liability for breaches or violations of applicable law. Otherwise, we reserve the right to refuse your account registration or to disable your account. In addition, players declare that they are not residents of the United States and its territories or of India. Star111 Casino also prohibits persons located in or residing in certain jurisdictions.
13. Account Closure and Retention of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via chat or by sending an email to [email protected]. Any request will be processed, within 24 business hours, to the extent possible.
13.2 Star111 Casino reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such case, the player immediately forfeits all rights to bonuses and/or any other promotional offers that may have been granted.
13.3 Upon account closure for any reason, if we detect cheating, irregular play, collusion, fraud / criminal activity, or breach of these Terms and Conditions, we reserve the right to retain any funds still present in the balance. If it is not possible to pay out the full balance at once, due to payment limits or for other reasons, the account will remain open until the full amount has been withdrawn by the player.
13.4 Any active real balance on your account at the time of closure will be credited to a payment method registered on your account and chosen by us, unless we withhold such amounts for the reasons stated above.
13.5 Furthermore, the Casino reserves the right, at its sole discretion, to cancel any winnings and to confiscate any balance in any of the following circumstances:
a. If you have more than one active account with Star111 Casino;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc.);
c. If you provide incorrect or misleading registration or player profile information;
d. If you are not of legal age in the state/union territory/country and/or jurisdiction where you reside;
e. If you have allowed or permitted (intentionally or not) someone else to access or play on your account;
f. If you have not played individually for your sole personal entertainment (i.e., you have played professionally, with the intent to exploit our bonuses or together with one or more other players as part of a club, group, etc.);
g. If you have requested a chargeback for one of the deposits made with your credit card or any other payment method associated with your account or have threatened to do so;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities;
i. If it is established that you have employed or used a system (including but not limited to machines, computers, software, algorithms or other automated “bots”) designed specifically to defeat Star111 Casino, increase your chances of winning or if you have adopted irregular betting patterns and/or staking strategies. Thus, any use of automated programs or devices as well as any manipulation of play such as the use of the Martingale practice, the Paroli Betting System or Bonus Hunt (non-exhaustive list) are not permitted;
j. If you have used the site, or your account, with malicious intent.
k. If you exploit an anomaly to your advantage in elements including but not limited to the system, balances, bonuses, free spins… Related winnings may also be frozen and/or confiscated in part or in whole.
l. If we learn that you have played at another online casino under any of the circumstances mentioned above.
14. Refunds
14.1 Refunds are in addition to a customer’s rights as a consumer under applicable consumer protection laws and regulations.
14.2 All amounts deposited by players are held in the player account. Player funds are kept in bank accounts separate from business accounts.
14.3 After filing a dispute regarding a deposit issue, the player may request a refund.
14.4 To request a refund, the player must contact customer service, clearly describe the issue and specify the amount of the refund requested.
14.5 This request will be forwarded to the competent department, depending on the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be subject to diligent investigation and, if necessary, information will be obtained from the player’s account, game providers, PSPs, etc. until a clear and satisfactory conclusion can be reached.
14.8 In the event a refund is agreed, the refunded amount will be an accurate reflection of what is owed to the player and proportionate to the player’s balance and existing winnings.
14.9 We reserve the right to withhold any refund until the account holder’s identity has been established to our satisfaction.
14.10 Wherever possible, refunds will be made using the same method as that used for deposits. In the event that the payment method used for the deposit does not support withdrawals, the refund will be processed by bank transfer only. In exceptional circumstances, where the payment method used for the deposit supports withdrawals and we are unable to send a transfer due to restricted areas, the refund may be made to a crypto wallet.
14.11 The refund will be made in full, to the extent possible, and not staggered over a period of time.
14.12 In the event the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player is still not satisfied, they must send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation still cannot be resolved, the player must refer to our complaints procedure policy. (see 11. Complaints)
14.15 Wherever possible, the time/period between a refund request and the resolution, whether approving or denying the refund, will not exceed 72 hours from receipt of the request.
